Privacy Policy for Zen Therapies
Last updated: 8 June 2025

Zen Therapies (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By visiting

https://zen-therapies.co.uk

(“our website”), you accept and consent to the practices described in this policy.

1. Who We Are

Zen Therapies

Website:

https://zen-therapies.co.uk

Email: [email protected]

2. What Information We Collect

We may collect and process the following types of data:

Personal data you provide:

NameEmail addressPhone numberHealth or medical history (as relevant to therapy services)Payment information (processed via secure third-party providers)Any other personal data you choose to share with us

Automatically collected data:

IP addressBrowser type and versionTime zone settingBrowser plug-in typesOperating system and platformWebsite usage data via cookies (see below)

3. How We Use Your Data

We process your data for the following purposes:

To provide our therapy servicesTo communicate with you (appointments, queries, updates)To manage our website and ensure its securityFor record-keeping and compliance with legal obligationsTo improve our services and user experience

We do

not

use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, our lawful bases for collecting and using personal data include:

Consent – for marketing or when sharing sensitive dataContract – to deliver our servicesLegal obligation – for regulatory or insurance requirementsLegitimate interest – to manage and grow our business responsibly

5. How We Share Your Information

We will never sell your data. We may share your information with:

Health professionals (with your consent)Service providers (e.g. website hosting, payment processors)Legal or regulatory authorities if required by law

All third parties are obligated to keep your data secure and use it only in accordance with our instructions.

6. Data Retention

We will retain your personal data only as long as necessary:

For as long as you are a clientUp to 7 years after your last appointment (as required for therapy records)For as long as necessary to comply with legal obligations

7. Your Rights

You have the right to:

Access your personal dataCorrect inaccurate or incomplete dataRequest erasure of your dataObject to processingRestrict processingData portabilityWithdraw consent at any time

To exercise these rights, please contact us at [Insert business email].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at

www.ico.org.uk

.

8. Cookies Policy

Our website uses cookies to enhance user experience and analyse traffic.

What are cookies?

Cookies are small text files stored on your device to help the site function and collect information about how you use it.

Types of cookies we use:

Essential cookies – Required for site functionalityAnalytics cookies – Help us understand how visitors use our site (e.g. Google Analytics)Functionality cookies – Remember preferences

Managing cookies:

You can set your browser to refuse all or some cookies or to alert you when cookies are being used. If you disable or refuse cookies, some parts of our website may not function properly.

9. Data Security

We use appropriate technical and organisational measures to secure your data:

Encrypted communications (HTTPS)Secure data storageLimited access controlsRegular security reviews

10. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those websites. Please review their own policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

12. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Email:

[email protected]